Refund and Returns Policy

Last updated: August 12, 2026

Overview

Notes Le Lo sells digital study materials, including notes, question banks, assignment sets, previous papers, PYQs, codes, bundles, combo packs, and other academic resources. Because these products are digital and access is usually provided shortly after purchase, orders are generally non-returnable and non-refundable once access has been delivered.

That said, we want genuine customers to receive what they paid for. If there is a duplicate payment, failed access, wrong file, missing file, corrupted file, or a similar delivery issue, we will review the case and help fix it.

Digital Product Delivery

Products may be delivered through website download links, order emails, customer account downloads, Google Drive links, or manual support delivery where applicable. Delivery method may vary depending on the product type and order setup.

Please make sure the email address and phone number entered during checkout are correct. These details may be used to send order confirmations, download links, access details, or support replies.

General No-Return Policy for Digital Goods

Digital products cannot be physically returned. Once a digital product has been delivered, downloaded, accessed, or made available to the customer, it is generally not eligible for return, exchange, or refund unless one of the eligible issue categories below applies.

When Refunds May Be Considered

Refunds or replacements may be considered in the following cases:

payment was deducted but no order was created;
duplicate payment was made for the same product/order;
the wrong product or wrong file was delivered;
the download link does not work and we are unable to provide access after support review;
the file is missing, corrupted, or unusable and we are unable to replace it;
the delivered product is materially different from the product description at the time of purchase;
an accidental duplicate order was placed for the same product by the same customer.

In many cases, we may resolve the issue by replacing the file, restoring download access, sending a corrected link, or providing the correct product instead of issuing a refund.

Cases Not Eligible for Refund

Refunds are generally not available in the following cases:

the product was purchased by mistake but access/download has already been delivered;
the customer changed their mind after purchase;
the customer did not read the product title, description, course name, package type, or included material before purchasing;
the product has already been downloaded or accessed and there is no delivery or quality issue;
the request is based on exam result, marks, certificate outcome, or course completion outcome;
the customer expected official SWAYAM/NPTEL material even though Notes Le Lo is an independent study-material platform;
the issue is caused by sharing, forwarding, reselling, or unauthorized redistribution of files or links;
the customer used a coupon or discount and later wants a different price applied after purchase.

Duplicate Payments and Failed Orders

If your payment was deducted but your order was not created, or if you were charged twice for the same order, contact us with the payment reference, order email, phone number used during checkout, and a screenshot or transaction ID where available.

After verification, we may provide the product access or initiate a refund for the duplicate/failed transaction, as appropriate.

Download or Access Issues

If you cannot access a purchased product, contact us as soon as possible. We may ask for your order number, email address, phone number, product name, and a screenshot of the issue.

If the issue is genuine, our first step is usually to restore access, resend the download link, or replace the file. A refund is considered only if the issue cannot reasonably be fixed.

Bundles, Combo Packs, and Partial Issues

For bundles, combo packs, or multi-file products, partial refunds are generally not available once access has been delivered. If one file or part of a bundle has an issue, we may replace or correct that specific file instead of refunding the entire bundle.

Coupons and Discounted Orders

If a refund is approved for an order purchased using a coupon, offer, or discount, the refund amount will be based on the actual amount paid after discounts. Coupons, coupon value, store offers, and promotional discounts are not redeemable for cash and usually cannot be applied retroactively after purchase.

How to Request a Refund Review

To request support or refund review, contact us within 7 days of purchase at connect@noteslelo.com.

Please include:

order number, if available;
email address and phone number used during checkout;
product name;
payment reference or Razorpay/payment transaction ID, if available;
a clear explanation of the issue;
screenshots or supporting proof where relevant.

Refund Processing Timeline

We usually review eligible refund/support requests within 2-5 business days after receiving the required information. If a refund is approved, it will usually be processed to the original payment method through Razorpay or the relevant payment route used for the order.

After we process an approved refund, bank or payment gateway settlement may take additional time, typically 5-10 business days depending on the bank, UPI provider, card network, wallet, or payment gateway.

Independent Study Material Disclaimer

Notes Le Lo is an independent study-material platform. We are not SWAYAM, NPTEL, IIT, or any official course provider. Our materials are intended to support preparation and revision. Official course enrollment, exam registration, deadlines, certification rules, and announcements must be checked on the official SWAYAM/NPTEL or relevant institution websites.

Misuse and Unauthorized Sharing

Purchased materials are for the buyer’s personal academic use unless explicitly stated otherwise. Sharing, reselling, uploading, forwarding, or redistributing paid files, download links, or access links is not allowed. Refunds may be denied and access may be restricted if misuse, unauthorized sharing, fraud, or abuse is detected.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. Changes are effective when posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this policy or need help with an order, contact us at:

Email: connect@noteslelo.com
Website: https://noteslelo.com/