Privacy Policy

Last updated: August 12, 2026

This Privacy Policy explains how Notes Le Lo collects, uses, stores, and protects information when you visit noteslelo.com, create an account, place an order, download study materials, contact support, or use any other part of the website.

Who We Are

Notes Le Lo is operated by Matrixbreach Innovations OPC Pvt Ltd. In this policy, "Notes Le Lo", "we", "us", and "our" refer to the operator of this website and its related services.

For privacy questions, order-data requests, or account-related privacy requests, you can contact us at connect@noteslelo.com.

Information We Collect

We collect information that you provide directly and information that is generated automatically when you use the website.

Account information: name, email address, username, password/account credentials handled by WordPress/WooCommerce, and account preferences.
Order and checkout information: name, email address, phone number, billing details, order history, purchased products, coupon usage, cart data, invoice/order identifiers, and download access records.
Support and contact information: messages, email conversations, order queries, partnership requests, note-selling requests, and any information you choose to share with us.
Usage and technical information: IP address, browser type, device information, operating system, pages visited, referrer/source, session activity, approximate location derived from technical data, and diagnostic logs.
Marketing and preference information: communication preferences, coupon interactions, campaign source information, and responses to offers where applicable.

How We Use Your Information

We use personal information for lawful and legitimate business purposes connected with running Notes Le Lo, including:

processing orders and payments;
delivering digital products, PDFs, notes, assignments, question banks, previous papers, free resources, and related study materials;
providing download links, account access, order history, and customer support;
responding to contact forms, emails, WhatsApp messages, note-selling requests, and partnership enquiries;
preventing fraud, unauthorized access, misuse of downloads, duplicate abuse, spam, and security issues;
improving website performance, product listings, search experience, checkout flow, and customer experience;
sending transactional messages such as order confirmations, account emails, password resets, support replies, and download-related messages;
sending offers or updates where allowed by law and where you have not opted out;
complying with applicable tax, accounting, consumer protection, legal, and regulatory obligations.

Orders, Payments, and Digital Downloads

Notes Le Lo sells digital study materials. When you place an order, WooCommerce stores order details required to complete the purchase, provide download access, manage refunds or support requests, and maintain business records.

Payments are currently processed through Razorpay. Payment details such as UPI, card, wallet, net-banking, or other payment credentials are handled by Razorpay according to its own security and privacy practices. Notes Le Lo does not intentionally store full card numbers, UPI PINs, CVV codes, or full payment credentials on its own website servers.

We may use order and download records to verify purchases, troubleshoot failed downloads, prevent unauthorized sharing or misuse, and provide after-sales support.

Accounts, Cart, Wishlist, and Coupons

If you create an account or use store features such as cart, checkout, wishlist, coupons, or quick buy, the website may store information needed to keep those features working. This can include cart contents, wishlist items, applied coupons, session identifiers, login cookies, and order attribution data such as referrer, UTM campaign, source, and session pages.

Contact, Email, and WhatsApp Support

When you contact us by email, contact form, WhatsApp, social media, or any other support channel, we use the information you provide to respond to your request. If you contact us through WhatsApp or social platforms, those services may process your information under their own privacy policies.

Analytics, Measurement, and Site Improvement

We use analytics and measurement tools to understand how visitors use the website and to improve products, pages, checkout, and support. These tools may collect technical and usage data such as IP address, device details, browser, pages visited, session activity, traffic source, and interaction events.

Tools currently used or loaded on the website may include Google Site Kit/Google Analytics, WooCommerce Analytics, Jetpack/WordPress.com Stats, and WooCommerce order attribution. These services may set cookies or use similar technologies.

Cookies and Similar Technologies

Cookies are small files stored on your device. We use cookies and similar technologies for essential website functions, account login, cart and checkout, fraud prevention, analytics, performance, preferences, and store functionality.

Some cookies are necessary for the website to work. Others help us understand usage, remember preferences, attribute orders, or improve the service. You can control or delete cookies through your browser settings, but disabling essential cookies may prevent checkout, login, cart, wishlist, or download access from working correctly.

Advertising and Free Resources

Notes Le Lo may publish free resources and may display advertising in the future, including Google AdSense or similar ad networks. If advertising is enabled, advertising partners may use cookies or similar technologies to show ads, limit repeated ads, measure ad performance, and, where permitted, personalize ads based on browsing activity. We will update this policy if our advertising setup changes materially.

Third-Party Services

We may share limited information with third-party service providers only where required to operate the website, complete orders, process payments, analyze usage, provide support, secure the website, or comply with law. These may include:

WordPress, WooCommerce, hosting, security, backup, and website infrastructure providers;
Razorpay for payment processing;
Google services such as Site Kit and Analytics;
Automattic/Jetpack and WooCommerce Analytics services;
email, support, contact-form, WhatsApp, social media, review, and embedded-content services where used;
tax, accounting, legal, or compliance service providers where necessary.

We do not sell your personal information as a standalone product.

Embedded Content and External Links

Pages on Notes Le Lo may include links to external websites such as SWAYAM, NPTEL, IIT course archives, social media platforms, payment gateways, or other third-party resources. External websites are controlled by their respective owners and may collect information according to their own privacy policies.

Embedded content, if used, may behave as if you visited the third-party website directly.

How Long We Keep Information

We keep personal information only for as long as needed for the purposes described in this policy, including order delivery, customer support, legal compliance, tax/accounting records, fraud prevention, dispute resolution, and website security.

Order records may be retained for legal, accounting, tax, and business-record purposes. Support messages may be retained for as long as needed to handle your request and maintain a service history. Analytics data may be retained according to the settings of the relevant analytics provider.

Your Choices and Rights

Depending on applicable law, including Indian data protection requirements where applicable, you may request access to, correction of, or deletion of personal information that we hold about you. You may also ask questions about how your data is processed or withdraw consent where processing is based on consent.

To make a request, email connect@noteslelo.com. We may need to verify your identity and order/account relationship before fulfilling a request. Some information may need to be retained where required for legal, tax, security, fraud-prevention, or dispute-resolution reasons.

Data Security

We use reasonable technical and organizational safeguards to protect personal information. However, no internet-based service can guarantee absolute security. You are responsible for keeping your account password and email access secure.

Children's Privacy

Notes Le Lo provides study materials that may be used by students. If you are under 18, you should use the website with the involvement or consent of a parent or guardian where required by law. We do not knowingly collect personal information from children in a way that is not permitted by applicable law. If a parent or guardian believes a child has provided personal information without appropriate consent, they may contact us at connect@noteslelo.com.

Legal Compliance and Disclosure

We may disclose personal information if required by law, court order, government request, payment dispute process, tax/accounting obligation, fraud investigation, or to protect the rights, safety, and property of Notes Le Lo, customers, or the public.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated "Last updated" date. Material changes may also be communicated through the website or other appropriate channels.

Contact Us

For privacy questions, data requests, or concerns about this policy, contact:

Email: connect@noteslelo.com
Website: https://noteslelo.com/